Shipping & Returns

Below are the estimated shipping times in working days if your order is placed before 23:00 from Monday to Friday. We ship your orders the same day if placed before 23:00. If your order is placed on Saturday or Sunday, your order will be shipped out on Monday.

Our team is focused on fast delivery, but please consider these timings are estimates. Orders placed before 23:00 Monday to Friday are expected to be delivered the next day in the Netherlands. If your order is placed on Saturday the estimated delivery is Monday and for orders placed on Sunday the estimated delivery is Tuesday.

Our team is focused on fast delivery, but please consider these timings are estimates. Orders placed before 22:30 Monday to Friday are expected to be delivered within 1-2 working days in Germany.

Our team is focused on fast delivery, but please consider these timings are estimates. Orders placed before 22:30 Monday to Friday are expected to be delivered the next day in Belgium. If your order is placed on Saturday or Sunday the estimated delivery is Tuesday.

We can still cancel your order as long as the order has not been processed or is not in transit. Please reach out to us by visiting our contact page. Make sure to include your order number, that way we are able to help get the concern resolved as soon as possible.

We can still edit your address as long as the order has not been processed or is not in transit. Please reach out to us by visiting our contact page. Make sure to include your order number and your full correct address, that way we are able to help get the concern resolved as soon as possible.

You'll receive an email once your order has shipped titled Your order is on the way, containing your tracking link. Alternatively, you can log into your account and track your order. If you haven't received this email yet, don't worry. Our teams are working around the clock to dispatch your order.

I'm missing some items from my order:
We're sorry about that! The item(s) missing may have been out of stock. If we're unable to fulfil item(s) in your order, we'll have sent you an email about this - It’s worth checking your junk/spam folder too!

If you've checked the above and your order isn't arriving in separate packages, and we haven't let you know some of your order is out of stock, please let us know so we can look into this for you by visiting our contact page.

Important: All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.

I've received a different item to what I ordered:
In the unlikely event you've receive a wrong item or the wrong order, or your order is damaged in any way, please contact us with the following information and we'll get it sorted:

- Your order number
- The name of the item you didn't receive
- A photo and the name of the item you have received (if the wrong item)

Important: All claims for orders arriving damaged, or with missing/wrong items must be made within 7 days of the delivery date.

Our team is focused on fast delivery, but please be advised that delays may occur due to courier services or ongoing holidays, and it is unfortunately beyond our control. You can reach out to us through our contact page for further assistance.

In the event that your package is missing, please let us know within 30 days. You can reach out to us through our contact page and we will resolve the issue as soon as possible.

No customs fees are required for shopping at our websites in the Netherlands, Belgium, Germany, Austria , France, UK, and throughout the European Union. For all other countries, you may face customs charges issued by your local customs authority.

Useful information: 

- We only offer refunds onto the original payment method used to make the order.
- When returning your complete order, please include all samples and free products. A €15 fee may be applied if any free items are not returned.
- For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.
- Refunds can take up to 14 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
- Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approximately 30 days.

You can opt to cancel your order within 90 days after receiving it, no explanation needed. Once canceled, you have another 14 days to send back the product(s). Returned products will be fully refunded, excluding the initial shipping fees*. However, the cost of returning the item from your place to the web-shop is your responsibility. To ensure a successful return, make sure the product, along with all accessories, free items, and samples are unused, is in its original condition and packaging. A €15 fee may be applied if any free items are not returned. Reach out to us to initiate the return process. Upon receiving the returned product in good condition, we'll refund the order amount within 14 days.

Excluded on the right to return:

- With sealed products. If the seal is broken, these products cannot be returned.

- That have been created by the seller in accordance with the consumer's specifications.

- Which are clearly of a personal nature.

- Which cannot be returned due to hygienic reasons.

*Shipping fees are only refunded when the whole order is sent back.

This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.

Useful information:

- We only offer refunds onto the original payment method used to make the order.

- For purchases where a gift card is used to cover the full or part of the order total, the refund will be applied to the gift card first.

- Refunds can take up to 14 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

- Depending on the country of residence and the courier chosen for the return of your item(s), delivery times back to our warehouse can vary from a few days to approximately 30 days.

Why have I not received my refund?

If you've sent back your return but you're still waiting on your refund, we know it is disappointing, but this can be due to a few different reasons. Depending on the country you're from and the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary from a few days to approximately 30 days.

How can I check the status of my return?

In the first instance we'd advise checking your return tracking, (if the courier you chose to return your items with provided one) and look out for an update that states it's been 'Returned', 'Delivered', 'Returned To Warehouse' or similar. This means the item(s) is back at the warehouse and will be checked and scanned by our team within 14 days. Sit tight, and we'll be in touch via email once the return has been processed to confirm your refund. Once processed, your refund can take 5 days to appear in your account, once released by your bank.

How long does it take for returns to be refunded?

Refunds can take up to 14 days to be processed from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed. Feel free to reach out to us on our contact page, and please include in your message:

- Proof of return postage (e.g. a photo of your receipt)

- Your order number (e.g. #KS-123456)

- A member of the team will then get back to you as soon as we can!

iDeal is an online payment system used in the Netherlands. It allows customers to make secure payments directly from their bank accounts. When you choose iDeal at checkout, you are redirected to your online banking environment, where you can authorize and complete the payment. It's a direct and efficient way to pay for online purchases without the need for credit cards.

Klarna is a payment service that allows you to make online purchases and pay for them later. When you choose Klarna at checkout, you can delay your payment or opt for installment plans. After placing your order, you receive your items, and Klarna sends you an invoice with the payment details.

In cooperation with Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is to be made to Klarna. Invoices: The payment period is 30 days from dispatch of the goods/ticket/ or, in the case of other services, provision of the service. The use of the payment methods invoice, installment purchase and direct debit requires a positive credit check. In this respect, we forward your data to Klarna for the purpose of address and credit checks as part of the purchase initiation and processing of the purchase contract. Please understand that we can only offer you those payment methods that are permitted based on the results of the credit check. Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy.

PayPal is an online payment platform that facilitates secure transactions between buyers and sellers. When you use PayPal at checkout, you can link your bank account, credit, or debit card to your PayPal account. Instead of sharing your financial information with the seller, you use your PayPal login. After choosing PayPal, you're redirected to log in and confirm the payment.

After selecting credit card payment you will be transferred to 3D Secure platform to fill in the data. If the transaction is authorized, the payment proceeds immediately and we can post your order the very next day. Our staff does not operate with your card data. The process is finished through online banking. We accept the following credit cards: Visa, Mastercard, Maestro, American Express.

Apple Pay is a mobile payment and digital wallet service. When choosing Apple Pay at checkout, you can complete your purchase using your iPhone, iPad, or Mac. Simply authenticate the payment with Touch ID or Face ID, and Apple Pay securely processes the transaction without the need to manually enter your card details.

Google Pay is a digital wallet and online payment system. When you opt for Google Pay at checkout, you can use your Android device or a browser on your computer. After selecting Google Pay, follow the prompts to confirm your payment. Google Pay securely processes the transaction without revealing your card details to the seller.

Bancontact is an electronic payment system used in Belgium. When selecting Bancontact at checkout, you can securely complete your online purchase by entering your Bancontact card details. The payment is then processed directly from your linked bank account.

Bank transfer is a traditional and secure method of online payment. When you choose bank transfer at checkout, you will receive the seller's banking details. To complete the purchase, you manually initiate a transfer from your bank account to theirs.